Is my payment information secure?

Absolutely! Payments at Lumish Stoneworks are processed securely through Squarespace Payments. This trusted payment gateway uses advanced encryption and security protocols to protect your sensitive information during transactions. Squarespace Payments complies with industry standards such as PCI DSS (Payment Card Industry Data Security Standard), ensuring that your credit card details and personal data are handled safely. Additionally, secure authentication processes help prevent unauthorized access, giving you peace of mind when purchasing our handcrafted, natural stone jewelry.

Do I get an order confirmation?

Yes. To confirm customer orders at Lumish Stoneworks, the website follows a structured process:

1. Order Review: The order details, including product type, quantity, any customization requests, and shipping information, are carefully verified.

2. Order Confirmation Email: Customers receive an email summarizing the order with item names, descriptions, prices, estimated production time (for handcrafted or customized pieces), shipping details with expected delivery dates, and contact information for inquiries.

3. Payment Verification: Payment is confirmed before beginning production or shipping.

4. Final Confirmation: Once the order ships, the customer is notified with tracking information.

This methodical approach guarantees order accuracy and fosters trust between Lumish Stoneworks and its customers.

What is your shipping time?

We strive to ship all orders within 1-2 business days to ensure you receive your handcrafted jewelry promptly. Currently, we use USPS for shipping but may add different shipment options in the future.

Can I request a different chain or lanyard?

Yes. I stock several types and colors of chain and lanyards. I can also customize the length. If you want a different chain or lanyard than the one pictured with the pendant you are ordering, please add a note to me when ordering. On request I can send pictures of the different chains or lanyards I have in stock.

Do you ship internationally?

Currently, we offer shipping only within the United States.

What is your return policy?

Due to the one-of-a-kind nature of our products and the personal craftsmanship involved, we do not accept returns or exchanges. Please review your order carefully before completing your purchase. If you have any questions about a product, feel free to contact us for further information prior to ordering.